MCB Islamic Bank Jobs: Service Quality Officer – A Gateway to Excellence

Are you seeking an exciting career opportunity that involves enhancing service quality and promoting excellence in the financial sector? MCB Islamic Bank is inviting applications for the role of “Service Quality Officer.” This article explores the job details and why this position could be the next step in your career.

Join MCB Islamic Bank:

MCB Islamic Bank is a renowned name in the financial industry, known for its commitment to delivering high-quality services. They are expanding their team and are on the lookout for individuals who can contribute to their mission of providing top-notch service to their customers.

Job Location:

The Service Quality Officer position is available in several locations, including Islamabad, Swat, Gujranwala, Faisalabad, and Rawalpindi. For the Swat location, proficiency in both Urdu and Pashto languages is desired. This diverse geographic presence offers you options to choose the location that best suits your skills and preferences.

MCB Islamic Bank Jobs Service Quality Officer


Qualifications and Experience:

To be eligible for this role, you should have a Bachelor’s or Master’s degree from an HEC recognized university. Additionally, a minimum of 1-3 years of experience in Service Quality, preferably within the banking sector, is required. This experience equips you with the knowledge and skills needed to excel in this position.

Desired Skills:

As a Service Quality Officer, you will be responsible for several critical tasks:

  1. Monitoring and Reporting: You will be accountable for monitoring, measuring, and reporting key service indicators and areas that require improvement. This involves keeping a close eye on service quality to ensure customer satisfaction.
  2. Training Proficiency: You should be proficient in providing training to bank staff on service excellence and FTC (First Time Call) techniques. Your expertise in training will help in maintaining high service standards.
  3. Analytical Abilities: The role requires you to perform in-depth analyses of dissatisfying factors and compose comprehensive reports. This analytical skill is vital for addressing service issues effectively.
  4. Procedure Implementation: You must be capable of implementing service procedures. This ensures that the service quality standards are not just monitored but also actively improved.
  5. Flexibility and Mobility: Be prepared for extensive travel within your designated region and, if needed, beyond. This mobility is essential for assessing and enhancing service quality in different locations.
  6. Supporting Line Management: You will be an asset to the line management, assisting in various assigned tasks that contribute to improved service quality.


Application Process:

If you meet the criteria for this position and are ready to take on the responsibilities of a Service Quality Officer, you can apply by sending your CV, along with a recent salary slip, to Please ensure that the subject line of your email specifies “CV for the position of Service Quality Officer.” The application deadline is October 24, 2023.




MCB Islamic Bank’s invitation to apply for the position of Service Quality Officer offers a gateway to a fulfilling and impactful career in the financial industry. This role is ideal for individuals with a commitment to delivering excellent service, a knack for analyzing service quality, and the ability to train and improve staff. If you fulfill the requirements and are prepared to take on the challenges of this role, this is an opportunity to contribute to the excellence of MCB Islamic Bank.

Don’t miss this chance to be part of a dynamic team that values service quality and customer satisfaction. Apply today and embark on a journey to promote excellence in the banking sector. Your role as a Service Quality Officer can make a significant impact in the world of financial services.